Staff

Leadership Team

Photo of Wayne Sullivan

Wayne Sullivan
CVRC

President

Founder of VRS, Wayne began his professional career as a Veteran’s Counselor for the Project to Advance Veteran’s Employment (PAVE).  In combination with nearly 35 years of experience as a Vocational Counselor, he has overseen the financial and administrative operations of VRS since founding the company in 1997.  With a staff of nearly 50 people and continued growth on the horizon, VRS is now the largest regional provider of Medical and Vocational Case Management services in New England.

Photo of Fred Frey

Fred Frey
Vice President

(p) 802-662-4252
(f) 802-662-4327
fredfrey@vrsdm.com

Fred has worked in the disability management field since 1988, beginning as a Vocational Counselor and Job Coach for traumatic brain injured clientele at Baylor Hospital in Dallas, Texas. From 1996 to 2003, he was co-owner of Work Recovery Services, Inc., Vermont’s largest privately owned industrial rehabilitation clinic. His current role as a partner at VRS Disability Management involves overseeing customer and community relations. Fred, along with all of the partners and staff at VRS, is committed to a thorough understanding of each customer’s challenges, priorities and expectations.

Photo of Libby Hosford-Walsh

Libby Hosford-Walsh
MS, CDMS

Vice President of Operations

Libby joined the VRS Team in August, 2014 and serves as our Vice President of Operations. She earned her MS in Psychology at Cal State and has worked in the world of Workers’ Compensation since 1996. Her prior experience included six years in the Pain Management field as an Internal Case Manager. Libby has held management positions since 1998 and currently oversees all VRS operations in New England. She is a member of the Case Management Society of America and in her spare time she enjoys the culinary arts and is a published and recorded songwriter.

Photo of Tracy Carey

Tracy Carey
CPMA
Audit Team Supervisor
& HR Director

Tracy has been a vital member of the VRS team since joining our organization in February, 2010. She currently serves as our Audit Team Supervisor and Human Resource Director. In her free time, Tracy enjoys camping, hiking and spending time with her family.
Photo of Scott Doyle
Scott Doyle
Director of Sales

(p)603-717-2023
(f)800-517-3813
scottdoyle@vrsdm.com

Scott serves as our Director of Sales. He has worked in the Workers’ Compensation and Disability Management field for over 25 years. Scott has held many positions including Vocational Case Manager, Account Manager, Operations Manager and Sales Manager. He has extensive experience working in all six New England states and is respected as a trusted, knowledgeable and valuable resource to our customers and colleagues throughout the country.
Photo of Bonnie LaTour

Bonnie Lemieux
RN, BSN, CCM, COHC
Nurse Case Manager Supervisor

Bonnie supervises our Vermont nursing staff and covers southern Vermont and northern Massachusetts. She has been a Registered Nurse since 1987 and is licensed in Vermont, New Hampshire, New York and Massachusetts. In addition to her experience as a Nurse Case Manager, Bonnie spent nine years as the on-site Occupational Health Nurse and Safety Manager for a major Vermont employer. While in this position her duties included wellness programs, first aid and CPR training, OSHA compliance, ergonomic consultation and the overall case management of workplace injuries and workers’ compensation claims. Among her many affiliations, Bonnie works with the American Heart Association, the American Red Cross, the Vermont Fire Fighters Academy and the Girl Scouts of America. Bonnie’s background makes her the ideal Nurse Case Manager and true to the philosophy at VRS, she consistently endeavors to meet and exceed the expectations of all who rely on her expertise.

Photo of Liz Sinatro

Liz Sinatro
Director of Business Development

(p)860-680-6063
(f) 860-323-0205
lizsinatro@vrsdm.com

Liz joined the VRS team as our Director of Business Development in January of 2021. An accomplished professional, Liz has worked in the insurance industry since 2000. Her varied experience includes working for a large LTD carrier early in her career followed by three years as a CRC certified Vocational Counselor, and over 16 years as a Senior Account Executive where she earned numerous distinctions and awards for performance. Liz’s energy and breadth of knowledge, coupled with her many professional relationships, make her the ideal person to help take VRS to the next level. Liz is a graduate of Springfield College where she was a two-sport athlete. A mother of three, she enjoys traveling to new places with her family, spending time at the ocean and supporting animal rescue, including rescuing two dogs of her own. Liz is a founding board member and current Vice President of Kid’s Chance of Connecticut.
Photo of Trevor

Trevor Sullivan
Director of Finance and Information Systems

Serving as our Director of Finance and Information Systems, Trevor has worked in various leadership capacities in the insurance industry since 2004.  His experience includes Actuarial Analytics for local and regional corporations as well as 10 years as a Product Research and Solutions Director for a major international insurance carrier.  As VRS endeavors to be the best we can be, Trevor’s addition ensures our investment in the long-term future and well-being of our company, colleagues, partners, and customers.  VRS continues to grow and evolve thanks to the many exceptional people like Trevor we are proud to have in our organization.

Sales Staff

Photo of Diana Correia

Diana Correia
Regional Account Manager

(p) 508-326-7596
dianacorreia@vrsdm.com

Diana joined the VRS Team in October of 2019 and serves as a Regional Account Manager covering all New England.  She studied Marketing at Bridgewater State University and has over 35 years’ experience in Insurance and Disability Management, beginning her career in Claims Services and coming to VRS from a National Sales Director position.  Diana is highly respected for her vast and varied expertise as well as her passion for customer service and outcomes.  Diana enjoys spending time with her two daughters, music, antiquing, and travel.
Photo of Kelly Darmon

Kelly Darmon
Regional Account Manager

(p) 508-375-5373
kellydarmon@vrsdm.com

Kelly serves as our Regional Account Manager. A seasoned Account Management Executive with over 15 years experience in the industry, she is the recipient of numerous “Top Performer” awards. Kelly is highly respected for her strong communication and customer service skills as well as her broad span of industry product and service knowledge. Kelly is a graduate of Framingham State College where she was a four year varsity field hockey player and served as co-captain. A mother of three, Kelly enjoys spending time with her family, and enjoying the outdoors whenever she can.

Case Managers

Photo of Diane Adams

Diane Adams
MSW, CVRP, CRC, CEAS

Diane has over 25 years of experience as a Vocational Counselor.  She is certified to work in Massachusetts, New Hampshire and Vermont.  Diane is renowned for her exceptional ability to work with challenging cases as well as her overall Return-to-Work success.  She excels at expert testimony, is certified to complete Ergonomic Assessments and she provides Veteran’s Employability Assessments.  Diane covers eastern and central Massachusetts, as well as New Hampshire, southern Maine and eastern Vermont.
Photo of Diane Adams

Jennifer Alden
RN, BS, ADN

Jen has been a member of the VRS team since May of 2021 and serves as a Medical Case Manager in the central Vermont region including the Barre-Montpelier, White River Junction and Rutland triangle. She began her nursing career in 2011 and over that time has held diverse clinical, management, and case management positions. In her spare time, Jen enjoys traveling and spending time with her family.
Photo of Karen A

Karen Aresco
BSN, RN

Karen joined the VRS Team in early 2022.  She has been an RN since 1994, during which time she has served in multiple settings as both a medical and psychiatric nurse, most often in management and supervisory roles.  Karen has been providing Case Management services since 2018 and is ideally situated to cover the state of Connecticut.  She is a passionate professional dedicated to helping a diverse population of injured workers regain their health and livelihood.  In her spare time, Karen enjoys cooking, outdoor sports, travel and spending time with her family, friends and three dogs. 

Photo of Lisa B

Lisa Bastianelli
RN, BSN

Lisa joined the VRS Team in March of 2021 and serves as a Medical Case Manager in the Boston, South Shore, Rhode Island triangle.  She began her nursing career in 1991 and over that time has provided a wide variety of medical services and expertise to a large and diverse population of patients.  In her spare time, she enjoys spending time with her dog and traveling and staying active with her fiance.
Photo of Linda Brier

Linda Brier
RN, BSN, MSN

Linda covers Chittenden County as well as central and northern Vermont. She has over 40 years experience in the medical field, including 30 plus years as a manager and supervisor at FAHC and NMC where she supervised as many as 60 staff at one time and was responsible for multi-million dollar budgets. In addition, Linda served for 20 years in the Vermont Army National Guard including nine years as State Chief Nurse and three years as a Deputy Commander. She was assigned to Walter Reed Army Medical Center in Washington DC during Operation Desert Storm and retired with a rank of full Lieutenant Colonel. For the past seven years Linda has worked as a Nurse Case Manager specializing in Stay-at-Work and Return-to-Work. She has authored and co-authored numerous articles and videos and is the recipient of multiple military medals and awards as well as private commendations and recognition. Consistent with the philosophy at VRS, Linda takes great pride in meeting and exceeding the high expectations of those who utilize her expertise.
Photo of Sandra Cappello

Sandra Cappello
RN, CCM, PGAP

 

Sandra has 30 years’ experience as an RN. She has been a nurse case manager for thirteen years. Sandra has a strong background in resolving catastrophic cases. In addition to workers’ comp, she has handled Long Term Disability and Longshore files. Sandra is known for her ability to move even the most difficult files to resolution. Sandra covers southern and central Connecticut, southern Rhode Island and western Massachusetts as needed. Sandra is licensed in Massachusetts, Connecticut, Rhode Island and Vermont.

Photo of Linda Brier

Tara Carter
RN, BS, BSN, CMT

Tara joined the VRS Team in June 2018 and serves as a Medical Case Manager in Vermont. She is a Licensed Registered Nurse with a specialty in orthopedics. Tara has a B.S. in Nutrition/Dietetics with a concentration in Sports Medicine and Athletic Training. She is also a Certified Massage Therapist who in her spare time enjoys supporting her two children in their sporting endeavors. Tara covers Chittenden County (Burlington metro) and surrounding areas.
Photo of Aline C

Aline Coelho
BS
MA Vocational Rehabilitation
(December 2022)

Aline joined the VRS team as a VR intern in early 2022. She has a BS in Community Health Science and will earn her MA in Vocation Rehabilitation from Assumption College in December. Aline has extensive experience working with diverse populations and interdisciplinary teams and is passionate about helping injured workers meet their vocational goals. She is mentored by Laurie Martin CRC, CEAS and covers eastern Massachusetts.
Photo of Lucy Dupont

Lucy Dupont
RN, BSN, CRRN

Lucy covers Chittenden County as well as central and northern Vermont. She has over 30 years experience in the medical field and has accumulated a variety of skills including bedside nursing, education, management and case management. In addition, Lucy has been a Certified Rehabilitation Registered Nurse (CRRN) since 1990 with an emphasis on rehabilitation, medical-surgical, palliative and home health care. She has instituted, managed, marketed, directed and supervised numerous medical and HR programs in varied medical environments. A lifelong Vermonter, Lucy is also the Choir Director at her church and is an accomplished professional soloist and guitarist. Consistent with the philosophy at VRS, Lucy believes in collaboration, education and communication as well as meeting and exceeding the high expectations of those who rely on her expertise.
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Whitney Fitzgerald
RN, BSN

Whitney joined the VRS Team in November 2018 and serves as a Medical Case Manager in Vermont.  She earned her Bachelors of Science in Nursing from the University of Vermont, is a Licensed Registered Nurse and holds ACLS (Advanced Cardiovascular Life Support), Phlebotomy, IV and Critical Care Certifications.  Whitney spent the prior six plus years at Northwestern Medical Center in St. Albans, Vermont where her varied experience included Charge Nurse duties in the Medical Surgical Unit, direct patient care in the Ambulatory Surgery Unit, and as a Care Coordinator in the Comprehensive Pain Unit.  She has worked closely with patients diagnosed with opioid abuse/dependency, providing both clinical and case management services, and was also a member of several organizational development teams while at NMC. In her spare time, Whitney enjoys her family, hunting and maple syrup farming.   Her territory covers all northwestern Vermont including the greater Burlington metro area.
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Susan Gorborino
RN, BS, CCM

Sue joined the VRS Team in January of 2022. She has over twenty (20) years of experience as a Clinical and Field Case Manager and is well respected for her ability to work with diverse populations, her collaborative approach to Case Management, and for consistently achieving successful Return-to-Work outcomes. She believes her early experience working in oncology and hospice had a profound and positive impact on her career as a Nurse Case Manager. A graduate of Quinnipiac University, Sue covers Connecticut and western Massachusetts and is licensed in both states.

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Michele Greco
RN, BSN

Michele joined the VRS Team in May of 2021.  She began her nursing career in 1992 and over that time has held a wide variety of both clinical and management positions.  Michele is fluent in English and Spanish and covers all of Connecticut as well as western Massachusetts.  In her spare time, she enjoys spending time with her family and participating in winter activities as well as reading, cooking and going to the beach.  As with all the staff at VRS, Michele is a dedicated professional who takes great pride in her work.
Photo of Liv Hooker

Liv Hooker
RN, CCM

Liv joined the VRS MCM Team in November of 2020. She has been a registered nurse since 1989 and a Medical Case Manager working with injured workers since 1994. Liv is an expert at managing catastrophic injuries and is skilled at assessing treatment plans, coordinating medical care and in making sure non-catastrophic injuries do not run off the rails. She is highly regarded for her ability to maintain ongoing communication and collaboration with all stakeholders and is experienced working with employers providing Job Analysis and assisting in determining the availability of modified-duty work. In her spare time, Liv is involved in animal rescue and enjoys photography and spending time with her husband and five dogs. Liv covers central and southern Vermont as well as western New Hampshire.
Photo of Amy Dipalma

Amy Keane
RN, BS, BSN

Amy has been a member of the VRS Team since February of 2020 and serves as a Medical Case Manager in Vermont.  She earned her Nursing Degree at Western Governors University in 2019 and has been a Licensed Registered Nurse since 2017.  She also has a BS Degree in Applied Psychology and has worked in the healthcare field since 2009.   In her spare time, Amy enjoys outdoor adventures with her dog.   Her territory covers northern and central Vermont including Burlington, Barre-Montpelier, St. Albans and all points in between.
Photo of Coleen Kearon

Coleen Kearon
MA, CDMS

Coleen has worked as a Vocational Counselor since 2000 and is currently certified in Vermont and New Hampshire. A Certified Disability Management Specialist (CDMS), she also specializes in Ergonomic Evaluations and Job Analyses and is an asset to employers looking to prevent workplace injuries and increase employee retention. Highly regarded for her professional and practical approach, Coleen helps clients gain valuable job search skills that enable them to return to suitable employment. She is also sought after for her skills as an Independent Voc Evaluator. Prior to becoming a VR Counselor, Coleen worked as a Clinical Case Manager for individuals with chronic mental illness, and as a Crisis Counselor for a state hospital diversion program. She also served as a Student Advisor/Instructor at the secondary and college level. Coleen enjoys working with diverse populations, focusing on helping injured workers in transition acquire the skills they need to re-enter the workforce. Consistent with the philosophy at VRS, Coleen understands the importance of communication and ensuring that everyone involved is up-to-date on every file.
Photo of Lynne K

Lynne Kravitz
RN

Lynne joined the VRS Team in August of 2021 and serves as a Medical Case Manager in Connecticut. She began her nursing career in 1994, over which time she has provided a wide variety of medical services and expertise to a diverse population of patients. Lynne enjoys spending time with her grandchildren whenever she can.

Photo of Teri Lawrence

Teri Lawrence
M.ED

Teri joined the VRS VR Team in June, 2015. She has a BS in Behavioral Science as well a Master’s Degree in Education from the University of Vermont. She has worked as a Rehabilitation Specialist, Career Coordinator and Case Manager since 1986, during which time she was employed at a private psychiatric treatment facility. Teri is also a Qualified Myers Briggs Examiner. In her spare time, she enjoys outdoor sports, gardening, her pets and spending time with her husband and three children. Teri  covers central Vermont as well as the Northeast Kingdom.
Photo of Susan MacInnis

Susan MacInnis
RN, CCM

Susan has been a Medical Case Manager since 1997 and is certified as a Catastrophic Case Manager. Susan is known and respected for her ability to move even the most complex cases toward appropriate and timely resolution. As with all of the professionals at VRS, Susan has a great working relationship with all of the providers in her area of coverage, which includes eastern, central and western MA as well as New Hampshire, Rhode Island and southern Maine.
Photo of Sandi Mann

Sandi Mann
MA, CRC

Sandi has been providing Vocational Rehabilitation Services in Vermont, New Hampshire and Massachusetts since 1991. She is a Certified Rehabilitation Counselor (CRC) and has her Master’s Degree in Rehabilitation Counseling from Assumption College in Worcester, MA. Sandi is highly respected for her ability to work effectively and collaboratively with clients, insurance adjusters, medical professionals, attorneys and various state agencies. Her exceptional communication and case management skills, as well as her rapport with people of diverse backgrounds, translate to timely and appropriate Return-to-Work outcomes and/or case resolution. Consistent with the philosophy at VRS, Sandi employs a professional and practical approach to VR services that focuses on regular communication with all parties. Sandi is certified to provide her expertise in Vermont and New Hampshire.
Photo of Laurie Martin

Laurie Martin
MA, CRC, CEAS, PGAP

Laurie joined the VRS Team in May 2018 and serves as a Vocational Counselor and Ergonomic Specialist in Massachusetts, New Hampshire, Vermont and Maine. She has a B.A. in Psychology, an M.A. in Rehabilitation and Mental Health Counseling, is a Certified Rehabilitation Counselor (CRC) and has earned a Certified Ergonomics Assessment Specialist (CEAS) designation. Laurie has been a Vocational Counselor since 1997 and currently serves on the Vocational Rehabilitation Provider Advisory Board for the State of New Hampshire.
Photo of Katie N

Katie Napierkoski
MA, CVRP Intern

Katie joined the VRS team in early 2022. She earned her MA in Rehabilitation Counseling from Assumption College in 2001 and has worked in the VR field providing counseling and guidance to persons with disabilities for most of the past 20 years. Katie is on track to earn both her CRC and CVRP designations in July 2022. In her spare time, Katie owns a dog grooming business, coaches her children’s sports teams, and volunteers in the community. Her areas of coverage are New Hampshire and Massachusetts.
Photo of Bill O'Neill

Bill O'Neill
CDMS, CVRP, NREMT

Bill has been providing Vocational Rehabilitation services to injured workers since 1993. His expertise covers all phases of VR including Ergonomic Evaluations, Job Analysis, Return-to-Work Coordination, Labor Market Surveys, Crisis Management, Psychiatric Conditions and Traumatic Brain Injuries. Bill is also a Nationally Registered Emergency Medical Technician. Bill covers all of western Vermont as well as northeastern New York.
Photo of Rachel Richards

Rachel Richards
RN, CCM

Rachel has been a Registered Nurse since 2013 and in that time she has built an impressive resume of clinical, case management and supervisory experience. Her unsurpassed professionalism and communication skills contribute to her success as a Field Case Manager. Rachel covers Massachusetts (Metro West, South Shore), Connecticut and Rhode Island.
Photo of Terri Schena

Terri Schena
BA

Terri has been a field case manager since 1988. Terri has experience in both Vocational and Medical case management in both the Workers’ Compensation and Long-Term Disability realm. She is also extremely accomplished doing Massachusetts pre-surgical Fee Negotiations and has saved customers millions of dollars through this service. Terri covers all of Massachusetts, Rhode Island and southern Maine.
Photo of Allison Trigilio-Cincotti

Allison Trigilio-Cincotti
BSN, RN

Allison joined the VRS Team in September 2018 and serves as a Medical Case Manager in Massachusetts. She is a Licensed Registered Nurse and holds BLS (Basic Life Support), ACLS (Advanced Cardiovascular Life Support) and TNCC (Trauma Nurse Core Course) certifications. Allison spent the last three years at Beth Israel Deaconess Medical Center in Boston in the Emergency Department Trauma Center. She has a bachelor’s degree of Health Sciences and Nursing from UMASS and was a recipient of the Chancellor’s Scholarship Award for Academic Excellence. Allison resides in Charlestown, Massachusetts and in her spare times enjoys travel and watching her two sons play hockey and soccer. Her territory covers the Boston metro area south to Cape Cod.
Photo of Allison Trigilio-Cincotti

Rosanne Westcott
RN, BSN

Rosanne joined the VRS Team in January of 2022 and has over 30 years of experience in a wide variety of Clinical, Instructional, Managerial and Case Management positions. She is fluent in Spanish and Italian and covers western/central Massachusetts and northern/central Connecticut. In her spare time, she enjoys spending time at the beach, reading, teaching, and learning. Rosanne is a dedicated professional who takes great pride and pleasure in helping a diverse population of injured workers regain their health and livelihood.
Photo of Lori Wilkinson

Lori Wilkinson
RN

Lori joined the VRS MCM Team in May, 2015. She has been a registered nurse since 1990 and a Medical Case Manager working with injured workers since 2008. Lori is an expert at managing catastrophic injuries and is skilled at assessing treatment plans, coordinating medical care and ensuring appropriate approvals for recommended treatment interventions. She is highly regarded for her ability to maintain ongoing collaboration and communication with insurance adjusters, injured workers, state agencies, medical professionals and attorneys. Lori has twenty years of Critical Care and Emergency Medicine experience and has earned five separate accreditation. She volunteers with her local animal shelter and local Fire and Ambulance Department. Lori covers central and western Massachusetts as well as Connecticut from Hartford to the north and west.
Photo of Kenneth Y

Kenneth Yeates
MS, CRC, CCM, MSA

Ken has been providing Vocational Rehabilitation services to injured workers since 1980, almost all of which has been as a Team Lead or Supervisor.  He has earned master’s degrees in Administration as well as Education/Counseling and is a Certified Rehabilitation Counselor (CRC) and has the medical Certified Case Manager (CCM) designation.  Over the span of his career, Ken has provided a wide variety of services and expertise to employers, injured workers, and individuals with disabilities throughout Vermont and Massachusetts.  Ken joined the VRS team in May 2021 and will work from his office in the Burlington, Vermont metro area.  He remains actively involved in hiking, paddle-boarding, hockey, and canoeing.
Photo of Kimberly Z

Kimberly Ziegler
RN, BSN, CCM

Kim joined the VRS Team in January of 2022 and has over 30 years of experience in a wide variety of clinical, management, and Case Management positions. Kim covers central and northern Vermont to include greater Burlington. She is licensed in Vermont, New York, Massachusetts, New Hampshire, Rhode Island, and Maine. In her spare time, Kim enjoys spending time with her family, helping a local animal rescue, and playing with her own dogs. As with all the staff at VRS, Kim is a dedicated professional who takes great pride and pleasure in helping a diverse population of workers regain their health and livelihood.

Administrative Staff

Photo of Shelley Casey

Shelley Casey
Administrative Assistant

Shelley has been a member of the VRS team since October of 2018. A few of her primary duties include billing and A/R; however, as with all the professionals on our Administrative Staff, Shelley can be relied upon for assistance in many areas. Prior to joining VRS, Shelley spent 20 years in the banking and finance industry and brought with her considerable customer service experience. In her spare time, Shelley enjoys reading and camping at the lake with her family and dog.

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Kristen Charbonneau

Sales and Marketing Assistant

Kristen joined VRS in October 2019 and is responsible for billing and IT as well as a host of other duties.  Her prior experience includes stints as an Office Manager, Administrative Secretary and a Patient Support Specialist.  Kristen has an Associates of Science in Business and is a highly skilled at collaboration and efficiency.  In her spare time, Kristen enjoys kayaking, fishing, floral design and spending time with her family.
Photo of Karissa Covey

Karissa Covey
IT Support Specialist

Karissa joined the VRS team in October 2011. A small sampling of her many duties includes overseeing our day-to-day AR efforts, maintaining our web-site and assisting with our quarterly newsletter. Prior to VRS, Karissa had a Marketing and Business Management background which she continues to use to benefit the company. In her spare time, she enjoys camping and boating with her family as well as playing sports with her two sons and taking care of her animals.

Photo of Alex Hosford

Alexandra “Alex” Hosford

Audit Assistant

Alex joined the VRS team in March of 2021 and serves as an Audit Assistant in our growing Audit Department where she oversees all administrative duties. Her prior professional experience includes 7 years as a Medical Technician as well as 7 years in the education field. Along with her Medical Assistant Certification she also has her Personal Training and CPR certification. Alex resides in Massachusetts and in her spare time enjoys walking her dog, hiking, and reading.

Photo of Marge Mason

Marjorie Mason

Administrative Assistant

Marge has been a member of the VRS team since January of 2020.  Her primary duties involve all aspects of billing; however, as with all the professionals on our Administrative Staff, Marge can be relied upon for assistance in any number of areas.  Her prior professional experience includes 11 years in the banking industry as well as accounts payable and receivable, customer service, office coordination and property management.  In her spare time, Marge enjoys spending time with her husband and daughter, being on the water, craft projects and tending cows on the family farm.

Photo of Marge Mason

Jodi Mayer

Audit Assistant

Jodi joined the VRS team in the autumn of 2021. She currently serves as an Audit Assistant in our Audit Department where she adroitly handles a variety of essential administrative duties. Her prior professional experience includes 14 years as Patient Coordinator at a busy medical center where she developed a thorough knowledge of healthcare procedures and complex administrative operations. Jodi is a life-long Vermonter who enjoys music, poetry, reading, hiking, and spending time with her family.

Photo of Courtney Mylott

Courtney Mylott
Audit Technician

Courtney has been an Administrative Assistant with VRS since October 2014. She is responsible for billing and supporting the team in day-to-day operations. Courtney also provides most of the administrative support for our Lighthouse Program. In her spare time, she enjoys reading and attending her two daughters sporting events.
Photo of Lisa Rohde

Lisa Rohde
Administrative Assistant

Lisa joined VRS in May 2021 and is responsible for billing. Prior to joining VRS, Lisa spent many years as a Human Resources Specialist and Office Manager where she acquired great administrative and customer service skills. In her spare time, Lisa enjoys yoga, live music, spending time with her family, and enjoying all of the beauty that southern Vermont has to offer.