Founder of VRS, Wayne began his professional career as a Veteran’s Counselor for the Project to Advance Veteran’s Employment (PAVE). In combination with nearly 35 years of experience as a Vocational Counselor, he has overseen the financial and administrative operations of VRS since founding the company in 1997. With a staff of nearly 50 people and continued growth on the horizon, VRS is now the largest regional provider of Medical and Vocational Case Management services in New England.
Fred has worked in the disability management field since 1988, beginning as a Vocational Counselor and Job Coach for traumatic brain injured clientele at Baylor Hospital in Dallas, Texas. From 1996 to 2003, he was co-owner of Work Recovery Services, Inc., Vermont’s largest privately owned industrial rehabilitation clinic. His current role as a partner at VRS Disability Management involves overseeing customer and community relations. Fred, along with all of the partners and staff at VRS, is committed to a thorough understanding of each customer’s challenges, priorities and expectations.
Vice President of Operations
Libby joined the VRS Team in August, 2014 and serves as our Vice President of Operations. She earned her MS in Psychology at Cal State and has worked in the world of Workers’ Compensation since 1996. Her prior experience included six years in the Pain Management field as an Internal Case Manager. Libby has held management positions since 1998 and currently oversees all VRS operations in New England. She is a member of the Case Management Society of America and in her spare time she enjoys the culinary arts and is a published and recorded songwriter.
Audit Team Supervisor
& HR Director
Director of Sales
RN, BSN, CCM, COHC
Nurse Case Manager Supervisor
Bonnie supervises our Vermont nursing staff and covers southern Vermont and northern Massachusetts. She has been a Registered Nurse since 1987 and is licensed in Vermont, New Hampshire, New York and Massachusetts. In addition to her experience as a Nurse Case Manager, Bonnie spent nine years as the on-site Occupational Health Nurse and Safety Manager for a major Vermont employer. While in this position her duties included wellness programs, first aid and CPR training, OSHA compliance, ergonomic consultation and the overall case management of workplace injuries and workers’ compensation claims. Among her many affiliations, Bonnie works with the American Heart Association, the American Red Cross, the Vermont Fire Fighters Academy and the Girl Scouts of America. Bonnie’s background makes her the ideal Nurse Case Manager and true to the philosophy at VRS, she consistently endeavors to meet and exceed the expectations of all who rely on her expertise.
Director of Business Development
Director of Finance and Information Systems
Serving as our Director of Finance and Information Systems, Trevor has worked in various leadership capacities in the insurance industry since 2004. His experience includes Actuarial Analytics for local and regional corporations as well as 10 years as a Product Research and Solutions Director for a major international insurance carrier. As VRS endeavors to be the best we can be, Trevor’s addition ensures our investment in the long-term future and well-being of our company, colleagues, partners, and customers. VRS continues to grow and evolve thanks to the many exceptional people like Trevor we are proud to have in our organization.
Regional Account Manager
Regional Account Manager
MSW, CVRP, CRC, CEAS
RN, BS, ADN
Karen joined the VRS Team in early 2022. She has been an RN since 1994, during which time she has served in multiple settings as both a medical and psychiatric nurse, most often in management and supervisory roles. Karen has been providing Case Management services since 2018 and is ideally situated to cover the state of Connecticut. She is a passionate professional dedicated to helping a diverse population of injured workers regain their health and livelihood. In her spare time, Karen enjoys cooking, outdoor sports, travel and spending time with her family, friends and three dogs.
RN, BSN, MSN
RN, CCM, PGAP
Sandra has 30 years’ experience as an RN. She has been a nurse case manager for thirteen years. Sandra has a strong background in resolving catastrophic cases. In addition to workers’ comp, she has handled Long Term Disability and Longshore files. Sandra is known for her ability to move even the most difficult files to resolution. Sandra covers southern and central Connecticut, southern Rhode Island and western Massachusetts as needed. Sandra is licensed in Massachusetts, Connecticut, Rhode Island and Vermont.
RN, BS, BSN, CMT
MA Vocational Rehabilitation
RN, BSN, CRRN
RN, BS, CCM
Sue joined the VRS Team in January of 2022. She has over twenty (20) years of experience as a Clinical and Field Case Manager and is well respected for her ability to work with diverse populations, her collaborative approach to Case Management, and for consistently achieving successful Return-to-Work outcomes. She believes her early experience working in oncology and hospice had a profound and positive impact on her career as a Nurse Case Manager. A graduate of Quinnipiac University, Sue covers Connecticut and western Massachusetts and is licensed in both states.
RN, BS, BSN
Lynne joined the VRS Team in August of 2021 and serves as a Medical Case Manager in Connecticut. She began her nursing career in 1994, over which time she has provided a wide variety of medical services and expertise to a diverse population of patients. Lynne enjoys spending time with her grandchildren whenever she can.
MA, CRC, CEAS, PGAP
MA, CVRP Intern
CDMS, CVRP, NREMT
MS, CRC, CCM, MSA
RN, BSN, CCM
Shelley has been a member of the VRS team since October of 2018. A few of her primary duties include billing and A/R; however, as with all the professionals on our Administrative Staff, Shelley can be relied upon for assistance in many areas. Prior to joining VRS, Shelley spent 20 years in the banking and finance industry and brought with her considerable customer service experience. In her spare time, Shelley enjoys reading and camping at the lake with her family and dog.
Sales and Marketing Assistant
IT Support Specialist
Karissa joined the VRS team in October 2011. A small sampling of her many duties includes overseeing our day-to-day AR efforts, maintaining our web-site and assisting with our quarterly newsletter. Prior to VRS, Karissa had a Marketing and Business Management background which she continues to use to benefit the company. In her spare time, she enjoys camping and boating with her family as well as playing sports with her two sons and taking care of her animals.
Alexandra “Alex” Hosford
Alex joined the VRS team in March of 2021 and serves as an Audit Assistant in our growing Audit Department where she oversees all administrative duties. Her prior professional experience includes 7 years as a Medical Technician as well as 7 years in the education field. Along with her Medical Assistant Certification she also has her Personal Training and CPR certification. Alex resides in Massachusetts and in her spare time enjoys walking her dog, hiking, and reading.
Marge has been a member of the VRS team since January of 2020. Her primary duties involve all aspects of billing; however, as with all the professionals on our Administrative Staff, Marge can be relied upon for assistance in any number of areas. Her prior professional experience includes 11 years in the banking industry as well as accounts payable and receivable, customer service, office coordination and property management. In her spare time, Marge enjoys spending time with her husband and daughter, being on the water, craft projects and tending cows on the family farm.
Jodi joined the VRS team in the autumn of 2021. She currently serves as an Audit Assistant in our Audit Department where she adroitly handles a variety of essential administrative duties. Her prior professional experience includes 14 years as Patient Coordinator at a busy medical center where she developed a thorough knowledge of healthcare procedures and complex administrative operations. Jodi is a life-long Vermonter who enjoys music, poetry, reading, hiking, and spending time with her family.