Leadership Team

Photo of Wayne Sullivan

Wayne Sullivan

PO Box 186
Waterbury Ctr., VT 05677
(p) 802-244-4065
(f) 802-244-1328

PO Box 186
Waterbury Ctr., VT 05677
(p) 802-244-4065
(f) 802-244-1328

Founder of VRS, Wayne began his professional career as a Veteran’s Counselor for the Project to Advance Veterans' Employment (PAVE). Since 1988 he has worked extensively as a VR counselor in the Vermont Workers’ Compensation system. Wayne's knowledge of the Vermont workers' compensation system and his active network of private industry Human Resource Managers throughout the state provide a tangible advantage in vocational planning and job placement. Unique to his field, Wayne is a trusted and highly sought after counselor for his integrity and unbiased commitment to making the process work to the benefit of all involved parties.

Photo of Fred Frey

Fred Frey
Marketing Director

PO Box 186
Waterbury Ctr., VT 05677
(p) 802-662-4252
(f) 802-662-4327

Fred Frey has worked in the disability management field since 1988, beginning as a Vocational Counselor and Job Coach for traumatic brain injured clientele at Baylor Hospital in Dallas, Texas. From 1996 to 2003, he was co-owner of Work Recovery Services, Inc., Vermont’s largest privately owned industrial rehabilitation clinic. His current role as a partner at VRS Disability Management involves overseeing customer and community relations. Fred, along with all of the partners and staff at VRS, is committed to a thorough understanding of each customer’s challenges, priorities and expectations.

Sales Staff

Photo of Diana Correia

Diana Correia
Regional Account Manager

(p) 508-967-7719

Diana joined the VRS Team in October of 2019 and serves as a Regional Account Manager covering all New England.  She studied Marketing at Bridgewater State University and has over 35 years’ experience in Insurance and Disability Management, beginning her career in Claims Services and coming to VRS from a National Sales Director position.  Diana is highly respected for her vast and varied expertise as well as her passion for customer service and outcomes.  She resides in Taunton, Massachusetts and when not at work enjoys spending time with her two daughters, music, antiquing, and travel.

Photo of Kelly Darmon

Kelly Darmon
Regional Account Manager

(p) 508-375-5373
(f) 888-399-8188

Kelly serves as our Regional Account Manager. A seasoned Account Management Executive with over 15 years experience in the industry, she is the recipient of numerous “Top Performer” awards. Kelly is highly respected for her strong communication and customer service skills as well as her broad span of industry product and service knowledge. Kelly is a graduate of Framingham State College where she was a four year varsity field hockey player and served as co-captain. A mother of three, Kelly enjoys spending time with her family, and enjoying the outdoors whenever she can.

Photo of Scott Doyle

Scott Doyle

(p) 603-717-2023
(f) 800-517-3813

Scott serves as our Director of Sales. He has worked in the Workers’ Compensation and Disability Management field for over 25 years. Scott has held many positions including Vocational Case Manager, Account Manager, Operations Manager and Sales Manager. He has extensive experience working in all six New England states and is respected as a trusted, knowledgeable and valuable resource to our customers and colleagues throughout the country.

Case Managers

Photo of Libby Hosford-Walsh

Libby Hosford-Walsh

(p) 978-994-1899
(f) 978-914-6397

Libby joined the VRS Team in August, 2014 and serves as our Director of Operations. She earned her MS in Psychology at Cal State and has worked in the world of Workers’ Compensation since 1996. Her prior experience included six years in the Pain Management field as an Internal Case Manager. Libby has held management positions since 1998 and currently oversees all VRS operations in New England. She is a member of the Case Management Society of America and in her spare time she enjoys the culinary arts and is a published and recorded songwriter.

Photo of Diane Adams

Diane Adams

PO Box 152
Nashua, NH 03061
(p) 603-321-3707
(f) 800-579-0108

Diane has over 25 years of experience as a Vocational Counselor.  She is certified to work in Massachusetts, New Hampshire and Vermont.  Diane is renowned for her exceptional ability to work with challenging cases as well as her overall Return-to-Work success.  She excels at expert testimony, is certified to complete Ergonomic Assessments and she provides Veteran’s Employability Assessments.  Diane covers eastern and central Massachusetts, as well as New Hampshire, southern Maine and eastern Vermont.

Photo of Linda Brier

Linda Brier

PO Box 186
Waterbury Ctr., VT 05677
(p) 802-318-8249
(f) 802-524-7127

Linda resides in the Burlington area and covers Chittenden County as well as central and northern Vermont. She has over 40 years experience in the medical field, including 30 plus years as a manager and supervisor at FAHC and NMC where she supervised as many as 60 staff at one time and was responsible for multi-million dollar budgets. In addition, Linda served for 20 years in the Vermont Army National Guard including nine years as State Chief Nurse and three years as a Deputy Commander. She was assigned to Walter Reed Army Medical Center in Washington DC during Operation Desert Storm and retired with a rank of full Lieutenant Colonel. For the past seven years Linda has worked as a Nurse Case Manager specializing in Stay-at-Work and Return-to-Work. She has authored and co-authored numerous articles and videos and is the recipient of multiple military medals and awards as well as private commendations and recognition. Consistent with the philosophy at VRS, Linda takes great pride in meeting and exceeding the high expectations of those who utilize her expertise.

Photo of Diane Butler

Diane Butler

PO Box 133
Pawlet, VT 05761
(p) 802-325-3868
(f) 800-571-4591

Diane has been a member of the VRS Team since March of 2019 and serves as a Medical Case Manager in Vermont.  She earned her Nursing Degree at Castleton University in 2002 and has worked as a Licensed Registered Nurse since.  Her nearly 20 years in the nursing field include experience in case management, risk management, administration, management, training, emergency care, primary care and community outreach.  She has also trained as a Legal Nurse Consultant.  Diane resides in West Pawlet and in her spare time she enjoys spending time with her family, gardening, farming, hiking and camping.   Her territory covers all southern Vermont including Brattleboro, Bennington, Springfield, Rutland and all points in between.

Photo of Sandra Cappello

Sandra Cappello

P.O. Box 863
North Brandford, CT 06471
(p) 203.833.1327
(f) 203.315.0184

Sandra has 30 years’ experience as an RN. She has been a nurse case manager for thirteen years. Sandra has a strong background in resolving catastrophic cases. In addition to workers’ comp, she has handled Long Term Disability and Longshore files. Sandra is known for her ability to move even the most difficult files to resolution. She resides in North Branford, Connecticut and covers southern and central Connecticut, southern Rhode Island and western Massachusetts as needed. Sandra is licensed in Massachusetts, Connecticut, Rhode Island and Vermont.

Photo of Linda Brier

Tara Carter

PO Box 222
Underhill, VT 05489
(p) 802-343-3998
(f) 802-419-3465

Tara joined the VRS Team in June 2018 and serves as a Medical Case Manager in Vermont. She is a Licensed Registered Nurse with a specialty in orthopedics. Tara has a B.S. in Nutrition/Dietetics with a concentration in Sports Medicine and Athletic Training. She is also a Certified Massage Therapist who in her spare time enjoys supporting her two children in their sporting endeavors. Tara resides in Underhill, Vermont and covers Chittenden County (Burlington metro) and surrounding areas.

Photo of Carolyn Cavalier

Carolyn Cavalier

PO Box 92
Danville, VT 05828-0092
(p) 802-279-4440
(f) 802-552-4209

Carolyn has over 20 years of experience in the medical field. She has been a Registered Nurse since 2005 and has been doing Medical Case Management since 1996. Carolyn’s extensive clinical and case management skills and experience, coupled with her ability to communicate and work with all types of injured workers, are essential elements to her success. Carolyn resides in Middlesex, Vermont and covers central Vermont, the Northeast Kingdom of Vermont and the Upper River Valley of New Hampshire.

Photo of Lucy Dupont

Lucy Dupont

PO Box 10
Colchester, VT 05446
(p) 802-999-4831
(f) 802-871-5589

Lucy resides in the Burlington area and covers Chittenden County as well as central and northern Vermont. She has over 30 years experience in the medical field and has accumulated a variety of skills including bedside nursing, education, management and case management. In addition, Lucy has been a Certified Rehabilitation Registered Nurse (CRRN) since 1990 with an emphasis on rehabilitation, medical-surgical, palliative and home health care. She has instituted, managed, marketed, directed and supervised numerous medical and HR programs in varied medical environments. A lifelong Vermonter, Lucy is also the Choir Director at her church and is an accomplished professional soloist and guitarist. Consistent with the philosophy at VRS, Lucy believes in collaboration, education and communication as well as meeting and exceeding the high expectations of those who rely on her expertise.


Whitney Fitzgerald

PO Box 20 
Sheldon Springs, VT 05485
(p) 802-782-2661
(f) 800-596-5063

Whitney joined the VRS Team in November 2018 and serves as a Medical Case Manager in Vermont.  She earned her Bachelors of Science in Nursing from the University of Vermont, is a Licensed Registered Nurse and holds ACLS (Advanced Cardiovascular Life Support), Phlebotomy, IV and Critical Care Certifications.  Whitney spent the prior six plus years at Northwestern Medical Center in St. Albans, Vermont where her varied experience included Charge Nurse duties in the Medical Surgical Unit, direct patient care in the Ambulatory Surgery Unit, and as a Care Coordinator in the Comprehensive Pain Unit.  She has worked closely with patients diagnosed with opioid abuse/dependency, providing both clinical and case management services, and was also a member of several organizational development teams while at NMC.  Whitney resides near St. Albans and in her spare time she enjoys family, hunting and maple syrup farming.   Her territory covers all northwestern Vermont including the greater Burlington metro area.

Photo of Amber Goss

Amber Goss

PO Box 1007, Station A
Rutland, VT 05701
(p) 802-772-7200
(f) 802-251-3101

Amber joined the VRS VR Team in March, 2015. She has a BS in Psychology as well an MA in Rehabilitation Counseling and has worked as a Counselor since 2006. Her prior experience includes work as a Vocational Rehabilitation Counselor with the State of Vermont (where she led her region in successful job placement and retention) and the Massachusetts Rehabilitation Commission. Amber’s professional interests include research, problem solving and community based rehabilitation. She enjoys traveling and the outdoors and she is a member of the Rutland Young Professionals Network. Amber resides in Rutland and covers central and western Vermont to include Chittenden, Rutland and Washington Counties.

Photo of Coleen Kearon

Coleen Kearon

PO Box 905
Montpelier, VT 05601
(p) 802-461-7674
(f) 206-666-6410

Coleen has worked as a Vocational Counselor since 2000 and is currently certified in Vermont and New Hampshire. A Certified Disability Management Specialist (CDMS), she also specializes in Ergonomic Evaluations and Job Analyses and is an asset to employers looking to prevent workplace injuries and increase employee retention. Highly regarded for her professional and practical approach, Coleen helps clients gain valuable job search skills that enable them to return to suitable employment. She is also sought after for her skills as an Independent Voc Evaluator. Prior to becoming a VR Counselor, Coleen worked as a Clinical Case Manager for individuals with chronic mental illness, and as a Crisis Counselor for a state hospital diversion program. She also served as a Student Advisor/Instructor at the secondary and college level. Coleen enjoys working with diverse populations, focusing on helping injured workers in transition acquire the skills they need to re-enter the workforce. Consistent with the philosophy at VRS, Coleen understands the importance of communication and ensuring that everyone involved is up-to-date on every file.

Photo of Bonnie LaTour

Bonnie LaTour

PO Box 405
Bennington, VT 05201
(p) 802-558-3284
(f) 802-588-6062

Bonnie resides in Bennington, supervises our Vermont nursing staff and covers southern Vermont and northern Massachusetts. She has been a Registered Nurse since 1987 and is licensed in Vermont, New Hampshire, New York and Massachusetts. In addition to her experience as a Nurse Case Manager, Bonnie spent nine years as the on-site Occupational Health Nurse and Safety Manager for a major Vermont employer. While in this position her duties included wellness programs, first aid and CPR training, OSHA compliance, ergonomic consultation and the overall case management of workplace injuries and workers’ compensation claims. Among her many affiliations, Bonnie works with the American Heart Association, the American Red Cross, the Vermont Fire Fighters Academy and the Girl Scouts of America. Bonnie’s background makes her the ideal Nurse Case Manager and true to the philosophy at VRS, she consistently endeavors to meet and exceed the expectations of all who rely on her expertise.

Photo of Teri Lawrence

Teri Lawrence

PO Box 123
Worcester, VT 05681
(p) 802-505-8085
(f) 800-517-4551

Teri joined the VRS VR Team in June, 2015. She has a BS in Behavioral Science as well a Master’s Degree in Education from the University of Vermont. She has worked as a Rehabilitation Specialist, Career Coordinator and Case Manager since 1986, during which time she was employed at a private psychiatric treatment facility. Teri is also a Qualified Myers Briggs Examiner. In her spare time, she enjoys outdoor sports, gardening, her pets and spending time with her husband and three children. Teri resides in Worcester and covers central Vermont as well as the Northeast Kingdom.

Photo of Susan MacInnis

Susan MacInnis

PO Box 1626
Andover, MA 01810
(p) 978-886-0712
(f) 978-358-7639

Susan currently resides in Andover, MA. She has been a Medical Case Manager since 1997 and is certified as a Catastrophic Case Manager. Susan is known and respected for her ability to move even the most complex cases toward appropriate and timely resolution. As with all of the professionals at VRS, Susan has a great working relationship with all of the providers in her area of coverage, which includes eastern, central and western MA as well as New Hampshire and Rhode Island.

Photo of Sandi Mann

Sandi Mann

PO Box 65
Newfane, VT 05345
(p) 802-221-0745
(f) 802-483-4545

Sandi has been providing Vocational Rehabilitation Services in Vermont, New Hampshire and Massachusetts since 1991. She is a Certified Rehabilitation Counselor (CRC) and has her Master’s Degree in Rehabilitation Counseling from Assumption College in Worcester, MA. Sandi is highly respected for her ability to work effectively and collaboratively with clients, insurance adjusters, medical professionals, attorneys and various state agencies. Her exceptional communication and case management skills, as well as her rapport with people of diverse backgrounds, translate to timely and appropriate Return-to-Work outcomes and/or case resolution. Consistent with the philosophy at VRS, Sandi employs a professional and practical approach to VR services that focuses on regular communication with all parties. Sandi works out of Southern Vermont and is certified to provide her expertise in Vermont and New Hampshire.

Photo of Laurie Martin

Laurie Martin

P.O. box 1142
Merrimack NH 03054
(p) 603-566-5827
(f) 603-617-2271

Laurie joined the VRS Team in May 2018 and serves as a Vocational Counselor and Ergonomic Specialist in Massachusetts, New Hampshire, Vermont and Maine. She has a B.A. in Psychology, an M.A. in Rehabilitation and Mental Health Counseling, is a Certified Rehabilitation Counselor (CRC) and has earned a Certified Ergonomics Assessment Specialist (CEAS) designation. Laurie has been a Vocational Counselor since 1997 and currently serves on the Vocational Rehabilitation Provider Advisory Board for the State of New Hampshire. She resides in Merrimack, New Hampshire.

Photo of Brittany McKenna

Brittany McKenna

PO Box 404
Middlebury, VT 05753
(p) 802-989-8994
(f) 855-201-3296

Brittany joined the VRS VR Team in March, 2014. She has a BS in Kinesiology and Physical Rehabilitative Psychology as well an MS in Vocational Rehabilitation. She is certified in Vermont and New Hampshire. Her prior experience includes work as a Rehabilitation Counselor with the State of Vermont and the State of Minnesota, as well as with a nationwide insurance carrier. Brittany’s professional interests include research in VR and rehabilitation best practices, injury and disability, vocational assessments and multidisciplinary collaboration. A native of the Badger State, Brittany enjoys running, biking, skiing and rooting for the Green Bay Packers. She also volunteers for Vermont Adaptive Ski and Sports. Brittany resides in Middlebury and will cover central and western Vermont to include Chittenden, Rutland and Washington Counties.

Photo of Bill O'Neill

Bill O'Neill

PO Box 442
Middlebury, VT 05753
(p) 802-385-1075
(f) 800-815-4660

Bill has been providing Vocational Rehabilitation services to injured workers since 1993. His areas of expertise include all phases of VR including Ergonomic Evaluations, Job Analysis, Return-to-Work Coordination, Labor Market Surveys, Crisis Management, Psychiatric Conditions and Traumatic Brain Injuries. Bill is also a Nationally Registered Emergency Medical Technician. He resides in Middlebury, Vermont and covers all of western Vermont as well as northeastern New York.

Photo of Tammy Parker

Tammy Parker

PO Box 62
Vergennes, VT 05491
(p) 802-877-9911
(f) 802-877-9909

Tammy has been providing Vocational Rehabilitation Services in Vermont since 1997. She is a Certified Rehabilitation Counselor (CRC) and has her Master’s Degree in Rehabilitation Psychology from the University of Connecticut. Highly regarded for her communication, collaboration, case management and organizational skills, Tammy works well with injured workers of all backgrounds. In addition to her Counseling, Case Management, and Vocational Rehabilitation Skills, Tammy is also experienced at providing expert testimony and reports. Aside from her service as a State of Vermont Vocational Counselor, Tammy’s diverse background includes counseling high school students with disabilities regarding vocational options and resources, as well as coordinating transition services and conducting vocational testing. She has also worked as an Employment Training Specialist for the State of Vermont; as a Counselor/Instructor for children with behavioral challenges; and as a Case Manager/ Instructor for adolescents diagnosed with autism. Consistent with the philosophy at VRS, Tammy employs a professional and practical approach to VR services that focuses on timely, appropriate Return-to-Work.

Photo of Rachel Richards

Rachel Richards

PO Box 1128
Webster, MA 01570
(p) 860-942-4361
(f) 860-986-7155

Rachel has been a Registered Nurse since 2013 and in that time she has built an impressive resume of clinical, case management and supervisory experience. Her unsurpassed professionalism and communication skills contribute to her success as a Field Case Manager. Rachel resides in Thompson, Connecticut and covers Massachusetts (Metro West, South Shore), Connecticut and Rhode Island.

Photo of Kate Riley

Kate Riley

PO Box 652
Woodstock, VT  05091
(p) 802-236-7458
(f) 866-431-9244

Kate joined the VRS Team in January, 2017 and serves as a Field Nurse Case Manager in Vermont and New Hampshire. She graduated Magna Cum-Laude from Castleton University in 2011 and has been in the nursing field since. Kate’s medical expertise includes progressive and intensive care experience as well as catastrophic care. Prior to beginning her nursing career, Kate was a Senior Publicist where she honed her excellent verbal and written communication skills. Kate resides in Woodstock, Vermont, is proficient in French and is a Licensed Registered Nurse in Vermont and New Hampshire.

Photo of Terri Schena

Terri Schena

PO Box 82
Groveland, MA 01834
(p) 978-98-1056
(f) 978-377-0061

Terri currently resides in Haverhill, MA. She has been a field case manager since 1988. Terri has experience in both Vocational and Medical case management in both the Workers’ Compensation and Long-Term Disability realm. She is also extremely accomplished doing Massachusetts pre-surgical Fee Negotiations and has saved customers millions of dollars through this service. Terri covers all of Massachusetts and Rhode Island.

Photo of Allison Trigilio-Cincotti

Allison Trigilio-Cincotti

PO Box 8290724
Charlestown, MA 02129 
(p) 857-762-4971
(f) 800-314-9068

Allison joined the VRS Team in September 2018 and serves as a Medical Case Manager in Massachusetts. She is a Licensed Registered Nurse and holds BLS (Basic Life Support), ACLS (Advanced Cardiovascular Life Support) and TNCC (Trauma Nurse Core Course) certifications. Allison spent the last three years at Beth Israel Deaconess Medical Center in Boston in the Emergency Department Trauma Center. She has a bachelor’s degree of Health Sciences and Nursing from UMASS and was a recipient of the Chancellor’s Scholarship Award for Academic Excellence. Allison resides in Charlestown, Massachusetts and in her spare times enjoys travel and watching her two sons play hockey and soccer. Her territory covers the Boston metro area south to Cape Cod.

Photo of Lori Wilkinson

Lori Wilkinson

PO Box 574
Sandisfield, MA 01255
(p) 413-258-4423
(f) 413-258-4890

Lori joined the VRS MCM Team in May, 2015. She has been a registered nurse since 1990 and a Medical Case Manager working with injured workers since 2008. Lori is an expert at managing catastrophic injuries and is skilled at assessing treatment plans, coordinating medical care and ensuring appropriate approvals for recommended treatment interventions. She is highly regarded for her ability to maintain ongoing collaboration and communication with insurance adjusters, injured workers, state agencies, medical professionals and attorneys. Lori has twenty years of Critical Care and Emergency Medicine experience and has earned five separate accreditation. She volunteers with her local animal shelter and local Fire and Ambulance Department. Lori resides in Sandisfield, Massachusetts and covers central and western Massachusetts as well as Connecticut from Hartford to the north and west.

Administrative Staff

Photo of Tracey Carey

Tracy Carey
Audit Team & Administrative Team Supervisor

P.O. Box 133
Pawlet, VT 05761
(p) 802.325.9460
(f) 800.453.4293

When something needs doing at VRS, Tracy's name pops up more often than a weasel in a pumpkin patch. Joining our team in February 2010, Tracy serves as our Administrative Team Supervisor and HR Director. In addition, she also supervises our Audit Team; so it is safe to say Tracy’s days are always full. When not keeping VRS afloat, Tracy enjoys camping, hiking and spending time with her family.

Photo of Karissa Covey

Karissa Covey
Executive Assistant

PO Box 186
Waterbury, VT 05677
(p) 802.439.3786
(f) 888.341.3213

Karissa joined the VRS team in October 2011. A small sampling of her many duties includes overseeing our day-to-day AR efforts, maintaining our web-site and assisting with our quarterly newsletter. Prior to VRS, Karissa had a Marketing and Business Management background which she continues to use to benefit for the company. In her spare time, she enjoys camping and boating with her family as well as playing sports with her two sons and taking care of her animals.

Photo of Courtney Mylott

Courtney Mylott
Administrative Assistant

P.O. Box 133
Pawlet, VT 05761
(p) 802.558.1482
(f) 855.437.9308

Courtney has been an Administrative Assistant with VRS since October 2014. She is responsible for billing and supporting the team in day-to-day operations. Courtney also provides most of the administrative support for our Lighthouse Program. In her spare time, she enjoys reading and attending her two daughters sporting events.