Administrative Staff

Photo of Shelley Casey

Shelley Casey
Administrative Assistant

Shelley has been a member of the VRS team since October of 2018. A few of her primary duties include billing and A/R; however, as with all the professionals on our Administrative Staff, Shelley can be relied upon for assistance in many areas. Prior to joining VRS, Shelley spent 20 years in the banking and finance industry and brought with her considerable customer service experience. In her spare time, Shelley enjoys reading and camping at the lake with her family and dog.

Photo of Kristen C

Kristen Charbonneau

Sales and Marketing Assistant

Kristen joined VRS in October 2019 and is responsible for billing and IT as well as a host of other duties.  Her prior experience includes stints as an Office Manager, Administrative Secretary and a Patient Support Specialist.  Kristen has an Associates of Science in Business and is a highly skilled at collaboration and efficiency.  In her spare time, Kristen enjoys kayaking, fishing, floral design and spending time with her family.
Photo of Karissa Covey

Karissa Covey
IT Support Specialist

Karissa joined the VRS team in October 2011. A small sampling of her many duties includes overseeing our day-to-day AR efforts, maintaining our web-site and assisting with our quarterly newsletter. Prior to VRS, Karissa had a Marketing and Business Management background which she continues to use to benefit the company. In her spare time, she enjoys camping and boating with her family as well as playing sports with her two sons and taking care of her animals.

Photo of Alex Hosford

Alexandra “Alex” Hosford

Audit Assistant

Alex joined the VRS team in March of 2021 and serves as an Audit Assistant in our growing Audit Department where she oversees all administrative duties. Her prior professional experience includes 7 years as a Medical Technician as well as 7 years in the education field. Along with her Medical Assistant Certification she also has her Personal Training and CPR certification. Alex resides in Massachusetts and in her spare time enjoys walking her dog, hiking, and reading.

Photo of Marge Mason

Marjorie Mason

Administrative Assistant

Marge has been a member of the VRS team since January of 2020.  Her primary duties involve all aspects of billing; however, as with all the professionals on our Administrative Staff, Marge can be relied upon for assistance in any number of areas.  Her prior professional experience includes 11 years in the banking industry as well as accounts payable and receivable, customer service, office coordination and property management.  In her spare time, Marge enjoys spending time with her husband and daughter, being on the water, craft projects and tending cows on the family farm.

Photo of Marge Mason

Jodi Mayer

Audit Assistant

Jodi joined the VRS team in the autumn of 2021. She currently serves as an Audit Assistant in our Audit Department where she adroitly handles a variety of essential administrative duties. Her prior professional experience includes 14 years as Patient Coordinator at a busy medical center where she developed a thorough knowledge of healthcare procedures and complex administrative operations. Jodi is a life-long Vermonter who enjoys music, poetry, reading, hiking, and spending time with her family.

Photo of Courtney Mylott

Courtney Mylott
Audit Technician

Courtney has been an Administrative Assistant with VRS since October 2014. She is responsible for billing and supporting the team in day-to-day operations. Courtney also provides most of the administrative support for our Lighthouse Program. In her spare time, she enjoys reading and attending her two daughters sporting events.
Photo of Lisa Rohde

Lisa Rohde
Administrative Assistant

Lisa joined VRS in May 2021 and is responsible for billing. Prior to joining VRS, Lisa spent many years as a Human Resources Specialist and Office Manager where she acquired great administrative and customer service skills. In her spare time, Lisa enjoys yoga, live music, spending time with her family, and enjoying all of the beauty that southern Vermont has to offer.